ADVERTISEMENT
Saturday, January 28, 2023
  • Home
  • About Us
  • Contact Us
  • Disclaimer
  • Privacy Policy
  • Terms & Conditions
Involve Africa
  • Home
  • All African News
  • Politics
  • Technology
  • Entertainment News
    • Travel
    • Tourism
    • Arts
  • Finance
    • Food & Agriculture
    • Business & Economy
  • Crypto News
  • Energy & Environment
No Result
View All Result
  • Home
  • All African News
  • Politics
  • Technology
  • Entertainment News
    • Travel
    • Tourism
    • Arts
  • Finance
    • Food & Agriculture
    • Business & Economy
  • Crypto News
  • Energy & Environment
No Result
View All Result
Involve Africa
No Result
View All Result
ADVERTISEMENT
Home Tourism

Spas: Elevating Staff and Guest Experiences Through Technology

Involve Africa by Involve Africa
July 25, 2022
in Tourism
0
Spas: Elevating Staff and Guest Experiences Through Technology
585
SHARES
3.2k
VIEWS
https://web.facebook.com/involveafricanews?_rdc=1&https://twitter.com/involveafricanews


Today’s spas offer relaxing, healing guest experiences facilitated by the seamless and effective use of technology to personalize each guest’s visit. Whether day spas, destination spas, or hotel/resort spas, all these facilities must utilize modern technology solutions to equip staff members to operate efficiently, exceed guest expectations, and remain competitive by inspiring positive word-of-mouth and return visits.

Personalization is the key to retaining guests and capturing more of their spend. Several proven technology solutions can help make staff members’ jobs easier and free up more time for them to focus on the therapeutic experiences they deliver for guests. Many of these solutions also enable guests to view services and activities in advance, make appointments, and even pay for them – further personalizing how they interact with and enjoy spa services.

What Today’s Spas Say About Technology

Like most hospitality businesses, spas are challenged by staffing shortages, supply chain issues and efficiently servicing customer demand. Top priorities center around automating manual processes, maximizing productivity, and freeing up more time for staff members to spend with guests. Leading spas are implementing technology solutions that enable guests to review and select spa services, treatment providers and products in advance during the reservation process. Spas now offer guests the ability to personalize visits and access options online or on mobile devices. When these spas also add solutions that help manage appointments and automate processes such as payroll, staff scheduling, inventory management and point of sale, they are giving staff members tools to serve more guests while also being more productive.

In the March 2022 Snapshot Survey of ISPA members, 62 percent of respondents said the demand for spa services is higher than capacity even though 73 percent of spas are open 7 days per week. Twenty-one percent require customers to book services as much as two to three weeks in advance, and 17 percent require booking more than three weeks out. As facilities want to avoid being forced to turn customers away because they do not have enough providers available, 92 percent utilize a waitlist when fully booked.

The survey shows many spa facilities recently implemented new technologies or will do so in 2022 as a direct result of the COVID-19 pandemic.

One of the most popular guest-facing technologies that spas currently have implemented or plan to add in 2022 is mobile or contactless payment.

— Photo by AgilysysOne of the most popular guest-facing technologies that spas currently have implemented or plan to add in 2022 is mobile or contactless payment.

— Photo by Agilysys
One of the most popular guest-facing technologies that spas currently have implemented or plan to add in 2022 is mobile or contactless payment.

— Photo by Agilysys

With regard to online booking tools, 69 percent of respondents said they already have one in place, and 27 percent plan to implement one in 2022. Additionally, 48 percent already are providing touchless payment options, and 30 percent plan to add them in the next few months. Revenue management also has been a popular option, with 56 percent reporting they already have a solution in place, and 28 percent plan to implement one in 2022.

Many spas also are speeding up the check-in process by offering tablet-based mobile options to guests when on-site. Digital waivers are an increasingly popular use for tablets during check-in. If a guest did not fill out a waiver prior to arrival, they can do so when checking in. Currently, 37 percent of survey respondents said they offer digital waivers, and 40 percent plan to put them in place this year.

Finally, an overwhelming 78 percent of respondents have plans to explore new spa management software for their facilities in 2022. Other areas of interest included smart booking, expense management and time management. These spa businesses are seeing the benefits of connecting therapeutic guest experiences with the ease and productivity modern technology facilitates.

Many solutions automate tasks and free up more time for staff to help guests.

— Photo by AgilysysMany solutions automate tasks and free up more time for staff to help guests.

— Photo by Agilysys
Many solutions automate tasks and free up more time for staff to help guests.

— Photo by Agilysys

Enhancing the Staff Experience with Technology

The survey responses definitively show spas are interested in adding to their technology tool kits. They are recognizing the advantages of solutions that make their managers’ and staff members’ jobs easier.

When staff members have tools that help them be more productive and find more time to focus on guests, their experiences are enhanced. When you make the staff experience more positive, that directly transfers to heightened service levels and improved guest experiences.

You might also like

Bob released into the wild after 8 year recovery at Two Oceans Aquarium

Nigeria reinstates Covid-related entry requirements

Peru closes famed Machu Pichu ruins following social unrest

Today’s spas have access to tools that enable them to truly know their guests. Allowing guests to book online using their choice of devices begins the process of creating a single guest profile. Through this profile, service providers and spa staff can learn more about each guest’s preferences so they can personalize visits. Additionally, spa facilities can build loyalty by using digital marketing solutions that tap into the guest profile to create tailored offers that are automatically sent before booking or after a guest’s visit to encourage future appointments.

Technology solutions can support single or multiple spa locations and create a database of guest profiles as a whole or by location. Scheduling can be automated to optimize the providers available for booking and predict inventory needs. Additionally, integrating the inventory and point-of-sale (POS) systems enables real-time retail product updates and supply needs. Payroll reporting with commission structures for services and products is available, as well as yield management with dynamic availability and pricing. Managers see real-time updates through an easy-to-use dashboard with access to appointments, guest profiles, provider scheduling, payroll, inventory and revenue management.

Additionally, many spas are implementing booking engines that prompt guests to book more services based on their existing reservations. These upsell opportunities help spas expand revenue while enabling guests to personalize and enhance their spa experiences. Mobile apps tailored specifically for spas can be updated with the spa’s brand and guidelines. These solutions improve operational efficiency to boost productivity, heighten retention of talented staff members, and capture more appointments and revenue.

Learning guest preferences and accessing real-time inventory opens the door for upsell opportunities.

— Photo by AgilysysLearning guest preferences and accessing real-time inventory opens the door for upsell opportunities.

— Photo by Agilysys
Learning guest preferences and accessing real-time inventory opens the door for upsell opportunities.

— Photo by Agilysys

Enhancing the Guest Experience with Technology

Technology enables resort guests to pre-book spa services and other activities when they reserve their rooms. Each guest can create a single guest itinerary reflecting all appointments, services and restaurant reservations. Enabling guests to prebook activities and reservations gives the property an advantage by notifying staff of demand in advance so properties can better plan for scheduling and inventory needs.

Single guest profiles can inform a variety of unique and preference-tailored experiences, from providing a favorite tea during visits to suggesting purchasing hard-to-get products when the system shows they are in stock.

Personalizing each guest’s experience based on knowing specific preferences leads to higher satisfaction levels, strengthened loyalty, positive reviews, and higher likelihood of return visits and enthusiastic recommendations to friends.

If a spa is not on a hotel or resort property that requires spa guests to be staying there, a branded mobile app can be used to provide anytime, anywhere access for guests to book additional service appointments and to select service providers/attendants, manage member profiles and view other content before, during or after visits. Through the app, guests can check in, complete intake forms, view the facility’s safety features, learn what to expect upon arrival and digitally pay for services.

Spa and resort guests have come to expect a mobile experience. They already use mobile devices to order food delivery and ride sharing services. Offering a mobile solution that is easy to use, enables viewing of all bookings in one place with a single guest itinerary, and empowers guests to make their own choices strengthens client retention by equipping properties to deliver better service.

Technology is the Key to Better Staff and Guest Experiences
The bottom line is this: Successful tech-enabled spa experiences are rooted in providing effective tech-enabled experiences across the property for all staff members. Having the right tools to create single guest itineraries, and to manage behind-the-scenes operations from inventory to POS to scheduling, better prepares staff members to personalize each guest’s experience. Giving guests the right tools to access and manage their profiles, select spa services and providers, and complete required forms in advance, respects each guest’s time and delivers the flexible mobile access guests prefer.

Successful spa businesses equip their serene, healing environments with modern technology that makes the complete guest stay positive and friction-free through seamless and easy-to-access processes. To foster their competitive positions, these facilities have implemented technology solutions that automate many manual tasks, create more time for staff members to focus on customers, and provide easy access to personalized experiences. When properties make their staff members’ jobs easier, it directly improves service levels and guest satisfaction scores.

Spa facilities increasingly realize that modern technology is the key to more positive experiences for both staff members and guests, and that deploying the right technology solutions heightens staff retention, increases return guest rates and reveals more revenue opportunities.

About Agilysys

Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premise guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadiums and healthcare. Agilysys offers the most comprehensive software solutions in the hospitality industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is also known for its world class customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all its longstanding trusted software solutions. Many of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies. Agilysys operates across North America, Europe, the Middle East, Asia-Pacific and India, with headquarters located in Alpharetta, GA.

For more information visit Agilysys.com.



Source_link

Previous Post

Standard Chartered to Drive Capital Market Development

Next Post

UK signs deal to export raw milk cheeses to Australia

Involve Africa

Involve Africa

Related Posts

Bob released into the wild after 8 year recovery at Two Oceans Aquarium
Tourism

Bob released into the wild after 8 year recovery at Two Oceans Aquarium

by Involve Africa
January 27, 2023
Nigeria reinstates Covid-related entry requirements
Tourism

Nigeria reinstates Covid-related entry requirements

by Involve Africa
January 27, 2023
Peru closes famed Machu Pichu ruins following social unrest
Tourism

Peru closes famed Machu Pichu ruins following social unrest

by Involve Africa
January 26, 2023
US and South Africa team up to combat illegal wildlife trade
Tourism

US and South Africa team up to combat illegal wildlife trade

by Involve Africa
January 26, 2023
Rare ‘quagga’ born at Vergelegen wine estate
Tourism

Rare ‘quagga’ born at Vergelegen wine estate

by Involve Africa
January 25, 2023
Next Post
UK signs deal to export raw milk cheeses to Australia

UK signs deal to export raw milk cheeses to Australia

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recommended

Tiwa Savage releases gorgeous photos from New York

Tiwa Savage releases gorgeous photos from New York

October 10, 2022
Interest in contemporary art continues to grow on a global level

Interest in contemporary art continues to grow on a global level

January 17, 2023

Categories

  • All African News
  • Arts
  • Business & Economy
  • Crypto News
  • Energy & Environment
  • Entertainment News
  • Finance
  • Food & Agriculture
  • News Videos
  • Politics
  • Technology
  • Tourism
  • Travel

Don't miss it

Photos from Everything We Know About Ted Lasso Season 3
Entertainment News

Photos from Everything We Know About Ted Lasso Season 3

January 28, 2023
14 Very Best Places In Provence To Visit – Hand Luggage Only
Travel

14 Very Best Places In Provence To Visit – Hand Luggage Only

January 27, 2023
AFRICA NEWS ROOM – Sénégal: Promouvoir la propriété immobilière à travers le PSE (2/3)
News Videos

AFRICA NEWS ROOM – Sénégal: Promouvoir la propriété immobilière à travers le PSE (2/3)

January 27, 2023
Total Telecom takes highly successful Connected event series to the U.S.
Business & Economy

Total Telecom takes highly successful Connected event series to the U.S.

January 27, 2023
Farmers living on HS2 route ‘dismayed’ at fresh uncertainty
Food & Agriculture

Farmers living on HS2 route ‘dismayed’ at fresh uncertainty

January 27, 2023
Climate change is threatening Madagascar’s famous forests – our study shows how serious it is
Energy & Environment

Climate change is threatening Madagascar’s famous forests – our study shows how serious it is

January 27, 2023

Social Bar

Welcome to involve Africa The goal of involve Africa is to give you the absolute best news sources for any topic! Our topics are carefully curated and constantly updated as we know the web moves fast so we try to as well.

Categories

  • All African News
  • Arts
  • Business & Economy
  • Crypto News
  • Energy & Environment
  • Entertainment News
  • Finance
  • Food & Agriculture
  • News Videos
  • Politics
  • Technology
  • Tourism
  • Travel

Site Links

  • Home
  • About Us
  • Contact Us
  • Disclaimer
  • Privacy Policy
  • Terms & Conditions

Recent News

Photos from Everything We Know About Ted Lasso Season 3

Photos from Everything We Know About Ted Lasso Season 3

January 28, 2023
14 Very Best Places In Provence To Visit – Hand Luggage Only

14 Very Best Places In Provence To Visit – Hand Luggage Only

January 27, 2023

INVOLVEAFRICA.COM

No Result
View All Result
  • Home
  • All African News
  • Politics
  • Technology
  • Entertainment News
    • Travel
    • Tourism
    • Arts
  • Finance
    • Food & Agriculture
    • Business & Economy
  • Crypto News
  • Energy & Environment

INVOLVEAFRICA.COM

What Are Cookies
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT